Open: Mon - Sun, 8am to 6pm
07737 051658
Unit 2, Crown Industrial Estate, Shepton Mallet, , BA45QQ

Initial Disclosure Document

This Information relates to the activities undertaken by Motoriety LTD. Please use this information to decide whether you feel our services are right for you.

Treating Customers Fairly

Our business is dedicated to treating customers fairly and ensuring that our products and services meet their needs. Treating Customers Fairly (TCF) is a fundamental aspect of our culture and philosophy. You can request a copy of our TCF policy statement to learn more about our commitment.

What Products Do We Offer

We operate as a credit broker, not a lender. We can connect you with a select group of lenders or hire companies that may meet your needs. Our role is solely to facilitate introductions to these lenders or hire companies.

What will you need to pay us for this service?

You won’t need to pay us for processing your finance or hire application or for connecting you with a finance or hire provider. Any charges you incur, such as interest, documentation fees, or rentals, will be clearly outlined in the finance or hire agreement.

Commission Disclosure

We will receive a commission from the finance or hire provider if you choose to enter into an agreement with them. We will provide information of the commission amount received to us. This commission may be a fixed fee or a percentage of the financed amount. The commission we earn does not impact the amount you pay under the finance agreement.

Understanding our Products and Documents

If you have any health concerns, difficulty understanding information, or recent life changes that might impact your ability to comprehend the documentation and your commitments under the agreement, please take the time you need to review the information thoroughly. It may also be helpful to have someone you trust assist you in making your decision. If this applies to you, please let us know so we can proceed in the most suitable way.

Ensure you allocate enough time to evaluate the information provided, confirming that the funding option is appropriate for your needs. Don’t hesitate to ask for further explanations or clarification if necessary to fully understand the documents you receive.


FRN: 1019085 

Company Number: 15059738

ICO Number: ZB723990

Customer Complaints Policy

At Motoriety Ltd, we value our customers and strive to provide the best service possible. However, we understand that sometimes things may not go as expected. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can put things right.

How to Make a Complaint

You can submit a complaint using any of the following methods:

  • Phone: 07737051658
  • Email: contact@motoriety.co
  • Post: Motoriety Ltd, C/O Nicholas Hall, 7 Johnston Road, Woodford Green, Essex, IG8 0XA
  • In person at one of our locations
  • Social media via direct message or comments
  • Online review platforms such as Google and TrustPilot

We take all complaints seriously and will work to resolve them as quickly as possible.

What Happens Next?

Quick Resolution (Within 3 Business Days)

If we can resolve your complaint within three working days, we will send you written confirmation of the outcome.

Formal Complaints Process

If we are unable to resolve your complaint immediately, we will:

  1. Acknowledge your complaint within 5 working days.
  2. Investigate the issue thoroughly.
  3. Provide you with a full response within 8 weeks.

If further investigation is required beyond 8 weeks, we will keep you informed of the progress and provide an estimated resolution timeframe.

Financial Ombudsman Service (FOS)

If you are not satisfied with our final response, or if we take longer than 8 weeks to resolve your complaint, you have the right to escalate it to the Financial Ombudsman Service (FOS), free of charge.

Contacting the FOS

You must refer your complaint to the FOS within 6 months of receiving our final response.

Your Rights & Fair Treatment

At Motoriety Ltd, we are committed to treating our customers fairly. We will investigate all complaints with professionalism, diligence, and impartiality. Our goal is to ensure that any issues you face are resolved to your satisfaction.

If you have any concerns or questions about our complaints process, please get in touch – we’re here to help.